This policy explains how LaundryDrive processes information when you visit our website, create an account or use the LaundryDrive service. It should be read together with any region-specific notices presented to your business.
1. Information we collect
We may collect account details such as names, email addresses, authentication identifiers and profile images; company and branch details; customer and transaction records entered by authorised users; device, browser and security logs; and enquiries submitted through our contact channels.
2. How we use information
We use information to provide and secure the service, authenticate users, operate requested business workflows, send transactional communications, calculate plan usage, improve reliability, respond to support enquiries and comply with legal obligations.
3. Business data and responsibility
A business using LaundryDrive determines which customer and operational information its authorised users enter. That business is responsible for having an appropriate legal basis and providing any notices required in its jurisdiction.
4. Service providers
We may use trusted hosting, database, authentication, email and monitoring providers. They may process information only to provide contracted services and under appropriate confidentiality and security requirements.
5. Retention
Information is retained for as long as needed to provide the service, meet contractual and legal obligations, resolve disputes and maintain security. Retention periods may vary according to record type and jurisdiction.
6. Security
We use technical and organisational safeguards designed to protect information, including authenticated access, permission controls and encrypted transport. No method of electronic storage or transmission is completely risk-free.
7. Your choices and rights
Depending on location, individuals may have rights to access, correct, delete, restrict or receive a copy of personal information. Requests concerning customer records should usually be directed first to the business that collected them.
8. Cookies and authentication
LaundryDrive uses cookies and related storage needed for secure sessions, preferences and application operation. We do not use essential authentication storage for unrelated advertising.
9. International processing
Information may be processed in countries other than the one in which it was collected. Where required, appropriate safeguards will be used for international transfers.
10. Children
LaundryDrive is a business service and is not directed to children. We do not knowingly invite children to create platform accounts.
11. Changes to this policy
We may update this policy to reflect product, legal or operational changes. The updated date will identify the current version.
12. Contact
Questions about this policy can be submitted through our contact page.